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Customer Service

At O'Brien Homes, our customers are the focus every step of the way. Once you move in, we are there to help you learn about your new house and provide suggestions and recommendations on how to take care of it. Should something need repair in your new home, our Customer Care team will be there to help you resolve the problem.

You can contact us by phone or email. Our regular hours are Mondays through Fridays from 8:30 am to 5:00 pm. Our goal is to get back to you within 72 hours of your Request for Service.

Request For Service Form (PDF Document)

Please contact us through e-mail or fax your written Request for Service or with any questions you may have.

Phone: 888-304-4444
Email: CustomerCare@OBrienHomes.net
Address: 873 Santa Cruz Avenue, Suite 204, Menlo Park, CA 94025
After Hours Emergency: 800-879-8776

Privacy Policy

O’Brien Homes and its agents are committed to protecting your privacy and we will not pass your details to anyone outside except in accordance with this statement. Following your request for information we may hold personal information about you which we may use for marketing and research purposes and also to help us develop our website, products and services. We will not keep your personal information for longer than is necessary and we will aim to keep it up to date. We also rely on you telling us promptly if your name, address, telephone number or any other details change.

Use of this website

The material contained in this website is provided for information only and neither the provision of such material nor its access by any person shall be deemed to give rise to any commitment or obligation on the part of O’Brien Homes. O’Brien Homes and its agents reserves the right to alter the content of the pages on the website, refer the reader to other sites on the web or remove pages from its web site at any time without notice.

O’Brien Homes and its agents make no representations or warranties of any kind about the information contained on the website or any links or about any information found at any other site on the web accessed by means of this website.

O’Brien Homes and its agents accept no liability for the accuracy or completeness of the information contained in this website or for any claims or losses of any nature arising directly or indirectly from use of, or reliance on, such information. Any reader using this website for any reason whatsoever, or placing any reliance on any of the information contained in this website or any other information accessed through any link or accessed by means of this website does so entirely at their own risk.

The reader must be satisfied that they may lawfully access this website, read the pages or act upon the material contained in the pages. O’Brien Homes and its agents accept no responsibility for unauthorized access or unauthorized actions of the reader.

No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the copyright owner, except that material may be downloaded or copied for personal use. No alterations or additions may be made to the material on this website.